Terms and conditions

I. GENERAL PROVISIONS

1. This document defines the rules for using the online store VintageReuse.com, accessible at www.vintagereuse.com.
2. The store is operated by Karol Kierzowski, conducting business under the name SSH Karol Kierzowski, VAT PL5661962997.
3. Contact with the store can be made through:
   • Email address: sklep@cooc.pl
   • Phone number: +48 727 508 020
   • Mailing address: Wojska Polskiego 79b, 06-400 Ciechanów, Poland
4. All products offered in the store are used clothing, and their condition is described in detail on the page of each product, including their measurements.

II. STORE USAGE RULES

1. Using the store constitutes acceptance of these Terms and Conditions..
2. Customers are required to use the store in accordance with the law and good manners.
3. Customers are entitled to create an individual account in the store. Account registration is voluntary and free of charge.
4. Registration is carried out by completing a registration form, in which the customer provides personal data and an email address used for logging in.
5. Customers are required to provide truthful information in the registration form and keep it up to date.
6. Customers gain access to their account after logging in (entering their email address and password).
7. Customers are required to keep their password confidential and not share it with third parties.
8. The store reserves the right to block or delete a customer’s account if their actions are contrary to the law or these Terms and Conditions.
9. Customers have the option to delete their account at any time by sending an appropriate request to the store’s email address.

III. PLACING ORDERS

1. Orders are accepted through the store’s website 7 days a week, 24 hours a day.
2. The customer places an order by filling out the order form available on the store’s website.
3. In the order form, the customer provides the necessary information to complete the order: name and surname, delivery address, email address, phone number, selected delivery method, and payment method.
4. Providing correct information in the order form is a condition for the execution of the order.
5. During the ordering process, the customer chooses the form of delivery from those available in the store and provides delivery details if they are different from the goods recipient’s details.
6. After placing the order, the customer receives a confirmation of its acceptance to the email address provided in the order form.
7. The confirmation of order acceptance constitutes the conclusion of a sales contract between the store and the customer.
8. Until the goods are shipped, the customer has the right to cancel or modify the order by phone, email, or through the customer panel on the store’s website.
9. Order modification can involve cancellation of the whole or part of the products, change of delivery address, or change of invoice details.
10. The order fulfillment time is up to 7 working days unless otherwise specified in the product description.
11. The order fulfillment time includes the time to assemble the order and the delivery time.

IV. PRICES AND PAYMENTS

1. The store reserves the right to change the prices of goods in the offer, introduce and withdraw individual products, conduct and revoke promotional campaigns.
2. Promotions in the store are not combinable unless the terms of the specific promotion state otherwise.
3. The store provides the following payment methods:
   • Electronic payments and credit card payments via the payment operator Stripe.

V. DELIVERY FULFILLMENT

1. The delivery of the ordered goods is made via Poczta Polska to the address indicated by the customer in the order.
2. International delivery costs are specified for each product during the order process and depend on the product’s weight.
3. The store carries out deliveries only to the territories of the USA, UK, Australia, New Zealand, and Israel.
4. Delivery is made within 21 working days from the day of order confirmation; due to international shipping, this time may be extended by the carrier.
5. On the day the goods are shipped, the customer receives a shipment confirmation along with a tracking number.

VI. WITHDRAWAL FROM THE CONTRACT AND EXCHANGE OF GOODS

1. A customer, who is a consumer, may withdraw from the sales contract without giving any reason within 14 days of receiving the ordered goods.
2. To withdraw from the contract, the customer should inform the store of their decision by sending a clear statement to the store’s email or postal address.
3. The customer may use the provided template for the withdrawal form, but it is not mandatory.
4. The 14-day period starts from the day the customer, or a third party indicated by the customer, takes possession of the goods
5. In the event of withdrawal from the contract, the store will refund all payments received from the customer, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which the store is informed of the customer’s decision to withdraw from the contract.
6. Refunds will be made using the same method of payment that was used for the original transaction, unless the customer expressly agrees to a different method.
7. The customer bears the direct costs of returning the goods if they withdraw from the contract.
8. The customer is liable for any diminished value of the goods resulting from the handling of the goods in a way which goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
9. The customer has the right to exchange the purchased goods within 14 days from the date of receipt.
10. The customer covers the costs of returning the goods to the store and the costs of sending the new goods to the customer.
11. To initiate an exchange, the customer should return the goods to the store’s address with information about the reason for the exchange and the details for shipping the new goods.

VII. COMPLAINT PROCEDURE

1. Customers have the right to file a complaint if the goods are not in conformity with the contract.
2. Complaints concerning mechanical damages incurred during delivery must be reported within 7 days from the date of receipt.
3. Complaints about non-conformity of goods with the contract or hidden defects can be submitted within 2 years from the date of receipt.
4. Complaints should be directed to the store’s email address provided in Part I of the Terms or by postal mail to the store’s headquarters.
5. The complaint notification should include:
   • Customer’s details (name, surname, correspondence address, phone number, email address)
   • Date of the sales contract
   • Subject of the complaint, indicating the claim request
   • Description of the reason for the complaint
6. The store will consider the complaint within 14 days from the date of receipt and inform the customer of the outcome of the complaint procedure via email or by written correspondence.
7. If the complaint is resolved in favor of the customer, the store will immediately replace the defective product with a non-defective one or remedy the defect. If replacement or repair is not possible, the store will return the payment immediately in accordance with applicable legal regulations.
8. Customers have the right to file complaints regarding the operation of the store and electronic service provision.
9. A complaint should include:
   • Customer’s details (name, surname, correspondence address, email address)
   • Type and date of the irregularity
   • Description of the problem that is the basis for the complaint
10. The store will review the complaint within 14 days from the date it is received and inform the customer of the decision electronically via the email address provided in the complaint.
11. Customers, who are consumers, have the option of using alternative dispute resolution methods for handling complaints and pursuing claims. These include:
    • Mediation (conducted by Provincial Trade Inspection Inspectorates)
    • Arbitration court (operating at the Provincial Trade Inspection Inspectorates)
    • Out-of-court resolution of consumer disputes by authorized entities (list of entities available on the website of the Office for Competition and Consumer Protection, UOKiK)
    • Assistance from consumer ombudsmen or social organizations whose statutory tasks include consumer protection
12. Detailed information on the possibility for consumers to use alternative dispute resolution methods is available at the offices and on the websites of district (municipal) consumer ombudsmen, Provincial Trade Inspection Inspectorates, and social organizations dedicated to consumer protection.

VIII. DATA PROTECTION

1. The data controller of the personal data collected through the online store is the Seller.
2. Personal data of the customers are processed in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
3. Providing personal data is voluntary, however, failure to provide the personal data required by the Terms and Conditions necessary for the conclusion of a Sales Agreement results in the inability to conclude this agreement.
4. Customers have the right to access their personal data, the right to rectify, delete, limit processing, the right to data portability, the right to object, the right to withdraw consent at any time without affecting the legality of the processing.
5. Detailed rules for processing personal data by the Seller are specified in the privacy policy posted on the store’s website.
6. The store uses cookies. Cookies are computer data, especially text files, that are stored in the end device of the Customer.
7. Cookies are used to:
   • Facilitate the use of the store;
   • Identify the Customer during subsequent visits to the store;
   • Collect statistical data that help understand how Customers use the store, which allows improving its structure and content.
8. Customers can independently and at any time change the settings for cookies in the internet browser they use.

IX. FINAL PROVISIONS

1. Matters not regulated by these Terms and Conditions are subject to Polish law, including the Civil Code, the Consumer Rights Act, and other relevant legal provisions.
2. Disputes arising between the Seller and the Customer, who is also a Consumer, shall be submitted to the competent common courts.
3. Disputes between the Seller and the Customer, who is not a Consumer at the same time, shall be submitted to the court competent for the Seller’s headquarters.
4. The store reserves the right to make changes to the Terms and Conditions for important reasons, such as changes in laws, changes in payment and delivery methods, changes in the scope, method, or form of services provided, changes in the store’s address.
5. The Seller will inform Customers of any changes to the Terms and Conditions with a 14-day notice, by sending information to the email address assigned to the Customer’s account.
6. Changes to the Terms and Conditions will not in any way violate the acquired rights of customers who are also consumers and who have used the store before the date of entry into effect of the changes.
7. If the changes to the Terms and Conditions are not accepted, the customer may terminate the agreement with immediate effect, in accordance with points 2.3.4 of the Terms and Conditions.
8. The content of these Terms and Conditions is available on the store’s website. The Terms and Conditions enter into force on the day they are published on the online store’s website.